Considering a Stairlift? Here’s What You Need to Know

If you’ve been struggling with going up and down the stairs in your home, a stairlift might just be the solution you’re looking for. Many people who invest in a stairlift often say they wish they had made the decision sooner. However, before jumping in, it’s crucial to understand what options are available, the costs you might face, and how to obtain assistance, including potential free options.

Should You Get a Stairlift?

Investing in a stairlift isn’t the right decision for everyone. Before making a purchase, it’s advisable to have an occupational therapy (OT) assessment. This assessment helps determine whether a stairlift is suitable for your individual needs. Mobility and dexterity are critical factors; you’ll need to be able to get on and off the seat safely and use the controls effectively.

To request an OT assessment, consider contacting your local council’s social services department or reach out privately via the Royal College of Occupational Therapists.

How Much Does a Stairlift Cost?

While the cost of a stairlift can seem daunting, it has remained fairly stable over the years. As of December 2022, the average price for a new stairlift was approximately £3,867. Straight stairlifts are generally cheaper, averaging around £3,371, while curved models can be pricier at about £4,728.

Price Breakdown

• Straight Stairlifts: About £3,371
• Curved Stairlifts: Around £4,728
• Typical Cost Increase: Each corner in your staircase can double the initial price.

Another consideration is the potential for claiming VAT exemption if you are registered disabled or have a chronic health condition. Ensure you’re fully informed about whether the quotes you’re receiving include VAT to make accurate comparisons.

Long-Term Costs: Don’t forget to factor in battery replacement costs, which can range from £85 to around £300, depending on the type of battery.

Stairlifts from the Council

You may be eligible for financial assistance through your local council for a stairlift. Councils might offer different arrangements, like leasing stairlifts or providing them from their stock. In some cases, you may need to apply for a Disabled Facilities Grant (DFG) or a low-cost loan, subject to an assessment of your income and savings.

Getting a Stairlift Quote

For the most accurate quote, you’ll typically need to arrange for a surveyor to visit your home for a feasibility study at no charge. The surveyor will check various factors, including whether your stairs are wide enough for the stairlift you want. This is also an opportunity for you to understand the various models available.

When obtaining quotes, it’s wise to consult two or three companies to compare prices and options. Ensure that the quotes reflect your individual needs and expectations.

Types of Stairlifts Compared

Stairlifts generally fall into two main categories: straight and curved.

Seated Stairlifts for Straight Staircases

• Pros: Easy to install and typically the most affordable option.
• Cons: May not fit on very narrow staircases.

Seated Stairlifts for Curved Staircases

• Pros: Can be tailored to fit any staircase.
• Cons: More expensive due to bespoke requirements, with each corner substantially increasing the cost.

Standing or Perching Stairlifts

Useful in narrow spaces where seated stairlifts won’t fit, these require adequate headroom for standing.

Vertical ‘Through-Floor’ Lifts

These lifts provide access from one floor to another and can be a good option for wheelchair users, although they are the most costly to install.

Outdoor Stairlifts

Similar to indoor models but built from weather-resistant materials, outdoor stairlifts permit access to gardens or balconies.

Stairlift Installation

The installation period for stairlifts can vary significantly based on the type. Straight stairlifts can generally be installed quickly, within a day or two, while curved stairlifts may take longer. Always be prepared for potential structural work, such as electrical installations.

If you’re coordinating the installation yourself, consider finding a reputable installer through Which? Trusted Traders.

Buying a Second-Hand Stairlift

Purchasing a second-hand stairlift can represent significant savings. However, it’s essential to vet the service history and warranty of the unit. Always ensure you’re buying from approved dealers to secure warranties and service histories.

Key Checks Before Buying:

• Service history and any repairs carried out.
• Warranty details.
• Only consider reputable sources.

Stairlift Rentals

If your stairlift needs are temporary, renting can be a viable option. It’s typically more affordable and involves lower upfront costs. However, take note that rental rates can range widely based on the supplier and the complexity of the stairlift.

Companies Buying Back Your Unwanted Stairlift

If you no longer need your stairlift, you might consider selling it back to the company from which you purchased it. Just be aware that you are unlikely to receive anywhere close to your original investment.

Things to Keep in Mind

• Understand the company’s buyback policy before purchasing.
• Sales often reflect the condition and service history of the stairlift.

Your Rights When Buying a Stairlift

It’s critical to know your rights when making a stairlift purchase.

Cancelling an Order

You can technically cancel an order made during a home sales visit within 14 days, according to the Consumer Contracts Regulations (CCR). However, be aware that custom orders may not be eligible for cancellation.

Faulty Products

Under the Consumer Rights Act, you’re entitled to a full refund, repair, or replacement if the stairlift is faulty or not as described within the first 30 days.

Returns and Fees

If you do need to return the stairlift, it’s essential to check whether the company will cover the cost of return. This can vary by the terms and conditions.

Warranties and Servicing

Warranties differ by provider, and it’s wise to confirm what’s covered before finalizing a purchase.

This information can help arm you with the knowledge you need to make a confident, informed decision about getting a stairlift—allowing you to regain ease and independence in your daily routine.